Focus on Quality Services Earns Accolades from Frost & Sullivan
The company employs knowledgeable personnel that understand customers’ requirements and deliver solutions that meet their needs
CENTURION – January 20, 2014 – Based on its recent research on the electronic test equipment market, Frost & Sullivan presents Concilium Technologies with the 2013 African Frost & Sullivan Award for Customer Service Leadership. The company’s sales team is entirely staffed by graduates who have a deep understanding of the technical requirements of test and measurement applications. These capable salespersons then use their expertise to provide customers with solutions that clearly match their requirements.
In addition to distributing electronic test equipment, Concilium Technologies also provides partner accredited calibration and repair services. It has a calibration laboratory and repair facility in Africa that offers a complete range of services, virtually eliminating the need to send the equipment overseas for repair or calibration and, thereby, reducing downtime. The company also trains customers to maximise the ROI on their measurement products since some customers face challenges in working with technologically-advanced products.
Concilium Technologies is the official channel partner and service provider for *Agilent Technologies and JDSU in Sub-Saharan Africa, and services all of the products of Agilent Technologies and JDSU sold in Africa. Frost & Sullivan points out that the quality of service and skills of Concilium Technologies’ employees are at par with those of Agilent Technologies’. The strong local presence of Concilium Technologies, resulting from its high level of quality service, has been one of the key reasons for Agilent’s leadership position in the electronic test equipment market in Africa.
“One of the stand-out features of Concilium Technologies’ service is that it only takes a few weeks to meet the most demanding requirements of customers; its response and delivery time is shorter than its competitors’,” said Frost & Sullivan Research Analyst Janani Balasundar. “Best practices adopted by the company include follow-up calls to update customers on the time it will take to provide them with the test solutions.”
Apart from the high level of service quality, customers also prefer Concilium Technologies due to the strong reputation for reliability and solidity it has built over the years. The company has a high rate of repeat business, as it offers solutions that match customer requirements and provides a high return on investment (ROI).
The company also has robust business plans based on quality product offerings. For example, as the education market is a strong vertical for electronic test equipment, the company engages with African universities in countries such as South Africa, Nigeria and Kenya to provide them with the technologically-advanced test equipment used in the top universities all over the world. It has special programs through which the equipment is provided at a discount for students.
The company not only offers a broad range of solutions in different verticals, such as test and measurement, telecommunications, and broadcasting, but also provides both products and services, acting as a one-stop shop for customers. Concilium Technologies also conducts technical seminars on a regular basis, aimed at educating customers rather than product promotion.
“Importantly, Concilium Technologies’ cost of service is reasonable, considering the level of service that it offers,” noted Janani. “African customers are highly price-sensitive, but they understand the value of the company’s service and its ability to meet their requirements.”
Each year, Frost & Sullivan presents this award to a company that has demonstrated outstanding timeliness and quality in offering a service. The award acknowledges the attractive cost of service and the impact of the offering on customer value.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
* On Sept. 19, 2013, Agilent announced plans to separate into two publicly traded companies through a tax-free spinoff of its electronic measurement business. The new company is named Keysight Technologies, Inc. The separation is expected to be completed in early November 2014. Keysight will concentrate solely on the electronic measurement industry, focusing on its test and measurement customers. The business, currently a part of Agilent, is the world leader in test and measurement, holding the No. 1 position in its industry segments of wireless data ecosystem; aerospace and defense; and industrial, computers and semiconductors. The new company will include the entire portfolio of Agilent electronic measurement products and the largest sales and support team in the test and measurement industry.
About Concilium Technologies
Concilium Technologies (Pty) Ltd, established in 1999, is a BBBEE level 3 South African Company. The company is a stable and trusted solution provider specializing in Test & Measurement, Broadcasting and Telecommunications solutions. Concilium provides a complete product experience through the winning combination of an extensive range of solutions from leading suppliers and an ability to deliver effective local value added services around them, with the belief that it’s the people that deliver the difference.
Concilium services the sub Saharan African region from its offices in Centurion, South Africa and is a certified ISO 9001:2008 facility with an ISO/IEC 17025 accredited electronic repair and calibration facility.
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